What our customers say
"There really are not enough words to describe my experience with Regent. I felt they go above and beyond, so caring and thoughtful, but most of all treated my mam with dignity and respect. They cared for her from the very beginning to the end, which was so wonderful. One colleague described it as an 'Honour' to take care of my mam from her passing up until the funeral!
For me, Regent saved me and took care of me and my family. I was already heartbroken but Natalya came into my life and said basically ' You grieve and we will do the rest' which is exactly what I needed. I will never forget what you have done during this process, and for that my family and I are eternally grateful. Thank you from the bottom of our heart."
The French Family
"Thanks for Monday, the day went just how mam would have wanted it. I also want to personally thank you Dave, for making the organisation of the day hassle free and a bit more bearable. I've helped organise a few funerals in the past but none as pain free and easy as you made it, thanks for that. I would definitely recommend your services again."
The Leonard Family
"I really appreciated the level of service and sensitivity shown by every member of staff I spoke to. Your suggestions were very helpful and made a funeral a fond and positive memory. Thank you all."
The Eccleston Family
"Amazing service from day one! Staff were so thorough and went out of their way to ensure everything was exactly how we wanted it to be. Natalya reading the eulogy was great and a great personalised service."
The Bothwick Family
"From the minute the gentlemen came to take dad into your care, meeting Natalya and finally collecting his ashes, we have all been blown away by your professionalism, empathy and kindness during such a sad time. Please accept our heartfelt thanks and appreciation."
The White Family
"Friendly, caring and professional behaviour. A high standard of service and I would definitely recommend 100%. Helpful and a professional practice throughout the entire process and funeral arrangements. Value for money and a quality service. Thank you."
The Oaks Family
"The service we were given was polite, courteous and helpful right from the first call. David looked after us very well. A very professional service. The premises at their Chapel of rest are so comfortable, lovely and have a calming atmosphere. The Team at the actual funeral and at the crematorium were also very respectful and professional. Under the circumstances of the pandemic, it wasn't the funeral we hoped for, for our dad, but it was the best we could provide. Thank you so much for your help and support as we are aware these are also very difficult times for you and the staff too!"
The Cullen Family
"First class service with super staff! Natalya and staff, we cannot quite put into words how so very grateful we are for all the help, support and guidance throughout the whole process, of planning the funeral for our dearest mam on her final farewell. Thank you for allowing us to walk her to her mum's one last time too. The service was just outstanding and very intimate. We could not have hoped for better day for her. From the bottom of our healing hearts.... Thank you so much!"
The Lindsay Family
"We just wanted to say a massive thanks to Dave for the very professional, caring and supportive way in which you have handled the whole process. You made a very difficult time less stressful experience and we very much appreciate the care and attention and kindness you have shown throughout."
The Pyper Family
"All the staff at Regent Funeral Services, a massive thank you! For all the care you have given my daughter! A special thank you to David Coulson for the lovely funeral you organised, and the respect and care you have shown to me and all my family."
The Campbell Family
"Very efficient and nice staff. Thank you for being so caring and keeping us informed throughout the planning."
The Lamb Family
"Many thanks for the video. I wasn't sure what to expect but I must say I found it very comforting! The kindness and professionalism you and the staff showed was very touching!"
The Elliott Family
"A massive thank you from all of my family. The whole Regent team showed exceptional compassion and ensured my dad had a gracious and beautiful service. Thank you."
"On behalf of myself and my whole family we would like to say thank you for a beautiful service for our Michael. Your level of care and compassion from the moment I enquired, stayed throughout and beyond in this difficult time. Thank you for taking care of our Michael before, during and after the funeral day. The funeral service went very well and gave us all some comfort, Natalya (especially) and Regent showed an exceptional combination of courteousness and professionalism. Very honest and down to earth funeral directors, who simply couldn't have done more. They took all the stress and emotions in this difficult time and replaced it with comfort and trust. A fantastic company with fantastic staff, I dealt directly with Natalya who I must say is such a lovely, warm person. Thank you so much Natalya and Regent. All our love Shaun and Family x"
"Thank you so much for the caring, professional manner in which you conducted Gavin's funeral. It was carried out sympathetically and nothing was a bother. Special thanks to Natalya and her team. You certainly helped the family give Gavin the send-off he truly deserved. Once again many thanks."
" A funeral isn't something anyone arranges often, but Regent Funeral Services got everything right first time. I wouldn't consider anyone else. Thank you."
The Haley Family, Whickham
"Thank you Natalya for arranging and organising everything for my Dad's funeral, at a very upsetting time for the family. I really appreciated you making this as stress free as possible"
The Clark Family, Low Fell
"Both myself and my wife think that Natalya was so caring and professional. We would highly recommend Regent Funeral Services."
The Anderson Family, Kenton, Newcastle upon Tyne
"Kind, caring and considerate from start to finish. Highly recommend. "
The Otto family, Beamish
"Just want to thank Natalya and her team for giving Dominic the best send off and for their support throughout, couldn't of asked for anything better. We think all of the staff were really helpful and organised, a fantastic cremation service. It made us proud because everything went very well. Thank you! "
Family of the late Dominic 'Dom Dom' Adnitt, Leam Lane
"This was the first funeral I have attended and I loved how personal it was. I have heard stories from others of funerals being 'cold' despite the personal details, but this wasn't the case. This is exactly what my mam would of wanted, thank you so much for that and for making it as easy as possible for me. "
The Fenwick family, Birtley
"Words could never express the gratitude we have for the support, kindness and compassion shown from you all. Thank you so much. "
The Simpson family, Cramlington
"The service I received was outstanding. Staff were very compassionate and supportive throughout all the arrangements, before and after my uncle's funeral. Would definitely recommend Regent. "
The Ross family, Leam Lane
"We are very grateful to Regent Funeral Services. From the day of contact we were treated with kindness and respect. They carried out our wishes perfectly. "
The Tait family, Dunston
"All involved were helpful at all times and made a difficult time easier to bare. "
The Harper family, Teams
"Thanks so much Natalya and team. "
The Gilhespy family, London
"David and Natalya, thank you so much for your help, support and excellent service. "
The Turnbull and Stevenson families, Bensham
"Natalya and her team, a heartfelt thanks for the care you took in looking after my wife. "
The Cutty family, Windy Nook
"Excellent service all round, very respectful and took care of our mam with great care and respect. Just wonderful and worry free. With all our thanks. "
The McLean family, Dunston
"Our sincere thanks to Natalya and the team for dealing sensitively and professionally with all our needs in what are very challenging circumstances. "
The Gait family, Whickham
"David Coulson was exceptional in his approach, sincere, compassionate and so considerate to our wishes. He executed our thoughts and wishes for our son so perfectly. "
The Welsh family, Heworth
"Regent have been totally amazing. From the very first phone call with Natalya she made us feel at ease and comfortable knowing she looked after our brother. She is amazing and not once did we feel any pressure. She just made us feel special and our brother too. Thank you all."
The Gilhespy family, Washington
"David, we cant thank you enough for making everything so easy at such a hard time. We watched the video recorded and sent it off to family members who couldn't make it, which they fully appreciated. So a big thank to you and everyone at Regent for taking care of my dad and for a wonderful service. "
The Jamous family, Bensham
"David, thank you to you and the team for your sensitivity, kindness and professionalism. I am so pleased we chose you to look after my dad. I thought this verse is very apt as it sums up your quality and caring service. Thank you. The verse: What you did was wonderful, it really meant so much, Because it came with kindness and your warm and thoughtful touch... There's no other way to say it, there is nothing else to do, but send this grateful message filled with thanks to you! "
The Kennedy family, Consett, Co. Durham
"Natalya, thank you so much for taking time with us today. Not only are you professional but ultimately someone who has empathy and understanding and someone we both felt we could trust. Thank you again. "
Mr and Mrs Askew, Low Fell, Gateshead
"Natalya and all at Regent Funeral Services, thank you so much for looking after my sister. You treated her so kindly and she looked beautiful, I think just how she imagined. Thank you all so much. "
Clare Hammond and family, Durham
"Thank you Natalya and staff at Regent Funeral Services for arranging my daughter's funeral. It was carried out with such dignity and sensitivity, and was as perfect as my daughter had wished it to be. My family send their gratitude for the comfort this has given us. "
Family of the late Gretel Keadell, Teams, Gateshead
"Thank you Stephen for being caring and patient, I know you are new to your role but you provided excellent service. Step by step everything was discussed and explained, every question was answered, nothing was a trouble. "
Family of the late Norman Dunn, Bensham, Gateshead
"We would like to thank you for all your support and kindness to all of the family and most of all for looking after our son Robert. We could not have asked for more. Thank you very much. "
Family of the late Robert Lee, Wrekenton, Gateshead
"I just can't thank you enough for the compassion you all gave me and my family following the sudden passing of my Dad Robert (Bob) Vincent. You helped us to do him proud on his final journey and we will be forever grateful."
Family of the late Robert Vincent, Winlaton, Gateshead
"Your services were exemplary, I couldn't have done it better myself, Thank you."
Family of the late Michael Gibson
"Natalya and team, thank you very much for all your help and support with Michael's funeral. It was a lovely service and I think he would have been very proud."
Family of the late Michael Gibson, New Zealand
"Excellent service throughout."
Family of the late Pamela Gibson, Havant
"Natalya and Stephen were fantastic. Nothing was a problem to them. Thank you so much."
Family of the late Margaret Moodie, Leam Lane, Gateshead
"Stephen and the team were excellent. The day went very smoothly and I would highly recommend them."
Family of the late Lynn Hughes, Edinburgh
"Natalya and colleagues, we would like to thank you for all the great care and consideration you showed us both in arranging and carrying out the recent funeral of our son. You made a very painful and sad time easier for us and made us feel that our son was as special to you, as he was to us. Heartfelt thanks."
Family of the late David Wilson, Bensham, Gateshead
"We couldn't fault the wonderful, personal and professional service we received at a very difficult time. The support and care given by Natalya and the other staff was such a help and comfort to us. We can't praise the service highly enough and wouldn't hesitate to recommend Regent to anyone who asked."
Family of the late Dave Wilson, Bensham, Gateshead
"Thank you Natalya, you made us feel at ease and cared for. You provided an incredibly personal service, you couldn't have been kinder or more helpful."
Family of the late Joan Dickson, Low Fell, Gateshead
"Natalya, at a time when we all felt lost and in despair, you came along and made life so much easier. We will never forget the warmth and kindness you showed us all. Regent was fantastic from start to finish. Thank you Natalya and her team."
Family of the late Michael McMenemy, Saltwell, Gateshead
"We cannot thank Natalya and her team enough for they care they have taken at a difficult time for us. We always felt reassured that the funeral arrangements were in safe hands and everything was run perfectly. Thank you."
Family of the late Jim McKenna, Saltwell, Gateshead
"Natalya and her team were so professional and at the same time so personal, that we were able to give my dad the lovely send off he deserved. Natalya is such a credit to the business and nothing was too much trouble for her. She took care of every small detail, even sharing with our red theme, that my dad would have loved. Thank you so much for all your support, care and help."
Family of Jimmy 'The Red' Robertson of Dunston, Gateshead
"Excellent services from first contact and throughout. Caring, compassionate colleagues. Thoughtful, kind and even going an extra step. Thank you again."
Family of the late Patricia Bradshaw, Low Fell, Gateshead
"We found everyone to be friendly and professional and would certainly recommend Regent Funeral Services"
"Natalya was simply flawless, sincere, genuine, caring and compassionate. The empathy throughout the lead up to the service and whilst doing the service was a credit to your company. Thank you so much!"
James Robinson, Old Fold, Gateshead
"Efficient, professional service, yet friendly. Offered guidance and support to offer a stress free, but personal process at such a difficult time."
Family of the late Lydia Wright, Bedlington, Newcastle upon Tyne
"Just wanted to say a huge and massive thank you for your help, support and sincerity Natalya, it was so appreciated. It was a beautiful service and you did us proud! Thank you so much"
Family of the late Joseph Hickey, Old Fold, Gateshead
"Natalya and all the amazing staff at Regent. We can't thank you enough for how you looked after our Dad and us, during the hardest time of our lives. Thanks to you, and your fantastic services, we were able to give our Dad, Mark, a send-off he would have been proud of. Thank you so much for going completely above and beyond."
Family of the late Mark Simpson, Felling, Gateshead
"Many thanks to Natalya for all her help and making my wife's funeral a memorable event for her family and friends."
Trevor Crankshaw, Bensham, Gateshead
"We received very favourable reports from other mourners. We were pleased with the celebrant as well. Thank you."
Family of the late Robert Findlay, Whickham, Newcastle Upon Tyne
"Regent Funeral Services are truly top of the class. Natalya expertly guided us through what was involved in a cremation for our Dad with both great sensitivity and efficiency. All aspects of the arrangements were executed perfectly. In addition to being highly skilled their pricing is very competitive. I cannot recommend the team at Regent Funeral Services, and in particular Natalya, highly enough!"
Family of the late Victor Holliday, Sunniside, Newcastle Upon Tyne
"I cannot thank Joe and the staff at Regent Funeral Services for the amazing service start to finish. After using a local firm for years on end, we decided to use Regent as their prices were half of the other firm. They looked after my Grandad with dignity and respect all the way through. The friendliness and professionalism of our Funeral Director was phenomenal and I really couldn't wish for anyone better to of looked after my grandad. Would 100% recommend Regent to anyone who needs a funeral director. Thanks again Joe and all the staff."
Family of the late Mr Houston, Washington
"We cannot thank Joe and all the staff enough for everything they've done for my mam-in-law's funeral. He looked after her with dignity, he was amazing and was there for us from start to finish. We are honoured for all his help throughout this very hard time. The service was perfect. Would recommend Regent Funeral Services to anyone. Thank you again Joe for everything we appreciate it!"
Family of the late Ms Keenan, Bensham, Gateshead
"My family used Regent Funeral Services for my sister's funeral. I was advised by someone who had used them previously that they were outstanding. They were very professional while making you feel very welcome. We spoke to Joe Lannin and he rang me all the way through to make sure everything was ok, he was a bit like a best friend as I went through a very difficult time. I would certainly recommend them to anyone having to go through a bereavement. Thanks again Regent Funeral Services for your kindness and understanding at this very difficult time"
Family of the late J Garner, Dunston, Gateshead
"Our precious Mam passed suddenly two weeks before Christmas, from the first contact with Regent Funeral Services we felt comforted. Natalya arrived the next morning, Natalya was born to work within this profession. Her natural lovely caring personality coupled with respect and compassion assured us she would look after our Mam. Our final gift to our Mam was putting her with Natalya's and Regent Funeral Services' care. She lead the procession on the day with the pride and respect you would expect from a close family member. She nurtured myself and my devastated sister her in her late 20' me in my 30's. To know my Mam was being cared for in their beautiful premises over Xmas, our Mam was in the most beautiful home there is. We feel so proud that our Mam's funeral was so beautiful and it is all thanks to Natalya and her team. You will forever hold a special place in our hearts for making the unbearable beautiful. It takes a special team to do what you do. A million thank yous"
Daughters of the late Christine Smith, Birtley, Gateshead
"Staff were lovely and nothing was too much trouble. A special thank you to Natalya and Joe who supported us throughout the worst time."
Mrs Robson, mother of the late James Robson, Windy Nook, Gateshead
"Joe was a pleasure to deal with on the death of our beloved Mam, he was there for us at the most difficult time and made saying goodbye a lot easier. He took care of her with dignity and respect and I can't thank him enough. All the staff were great on the day of the funeral and I really couldn't fault the staff or service from Regent Funeral Services, thanks again."
Family of the late Julia Coxon, Wardley, Gateshead
"We wish to express our thanks to everyone at Regent Funeral Services. A special thanks to Natalya who from the moment of collecting my father, treated him with dignity and respect. Nothing is too much trouble for Natalya, Even learning how to tie my dad's favourite tie knot. We felt we were supported at all times by Natalya and cannot thank everyone enough for ensuring that my late dad had the send-off he deserved. Thank you for being there and guiding us though this sad time with compassion and understanding. We will be forever grateful."
Lorraine and family of the Late Robert Winthorpe, Leam lane, Gateshead
"We wanted to express our heartfelt thanks for the care, guidance and support that you showed to us whilst organising the funeral for our beloved Mam. The dignity that you gave to Mam was very reassuring to us all as a family. You gave your time, attention and thought to every detail; for this we will always be so grateful. It takes special people to do the work like you do; and we know that Mam had the best people looking after her. With loving thanks."
Family of the late Mrs Graham, High Heworth, Gateshead
"We were very happy with the service provided by Regent Funeral Services and the dignity shown by all, especially Natalya who was a big help to us all at this sad time. Thank you, all"
Family of the late Gillian Allan, Wrekenton, Gateshead
"You were brilliant at a really dark time. You were professional, kind and supportive. You took so much care with my mam, it was like you knew her. I will be forever grateful to you Natalya, and Joe."
Gill, family of the late Mrs Stephenson, Gateshead
"Many thanks to the staff at Regent Funeral Services. You provided a professional, reliable and personal service. I am more than satisfied and I have already created interest within certain elderly relatives whom I have told"
Mrs Clark, family of the late Mr Clark, North Shields
"We cannot thank Joe and the team at Regent for the professionalism and kindness that they have shown us during our sad loss of our dad, Joe was in regular contact with us making sure everyone and everything was okay. They really do care about how you are feeling and want to make a difference and make you feel at ease. The price of the funeral was a lot cheaper than we thought it was going to be! Massive thank you to our funeral director Joe and everyone at Regent Funeral Services for everything and we will definitely recommend your services to anyone who needs them."
The family of the late Mr White, Chopwell
"We cannot thank you enough for what you have done for us during this difficult time. You's gave our Mam the send off she deserved and treat her with dignity and respect all the way to the end. We have a lovely memory book to look back on which is a lovely touch. We would highly recommend you to anyone to carry out the funeral service of their loved one. Once again, thank you so much for everything"
The family of the late Mrs Bryson, Leam Lane, Gateshead
"I would like to thank the team for the support shown to me and my family during what was a very painful time. Their caring nature shone through and their guidance at all stages was so appreciated. This journey would have been so much harder without them."
K Watson, Brunswick
"During this sad time Regent Funeral Director Natalya McLackland was with us from the start of my mam's last journey to the very end. Natalya handled everything very professionally, but also with kindness, understanding and respect. All charges were explained and that enabled us to have a good service for mam that we could afford."
The family of the late Mrs Hood, Gateshead